We have the answers to your questions!

Below you will find answers to the most common questions you may have about IPM.

Frequently Asked

How do I apply for a property?

You can apply directly through our website. Just select the property you’re interested in and click “Apply Now.

Is there an application fee?

Yes, a non-refundable application fee applies. This covers credit, background, and rental history checks.

How long does the approval process take?

Most applications are processed within 2–3 business days, depending on how quickly references are returned.

Move-In

What funds are due at move-in?

Typically first month’s rent, security deposit, and any approved pet fees or deposits.

Do you allow pets?

Many of our properties are pet-friendly! Check the specific listing for details on breed restrictions and fees.

During Your Lease

How do I pay rent?

Payments can be made securely through the Resident Portal using bank transfer, debit, or credit card, and you can also set up convenient recurring auto-pay. While IPM does not accept cash directly, tenants can pay with cash at select convenience stores.

How do I submit a maintenance request?

Login to the Resident Portal and create a work order. Our maintenance team will coordinate with you. For emergencies, call our 24/7 maintenance line.

Who pays for utilities?

Utility responsibilities vary by property and are outlined in your lease.

Renewals & Move-Out

Will my rent increase at renewal?

We review rent annually based on market conditions. If there’s an increase, you’ll receive notice well in advance.

How much notice is required to move out?

Most leases require 60 days’ notice, but check your lease agreement to confirm.

When will I receive my security deposit back?

As long as the property is returned in good condition, your deposit will be refunded within the state-required timeline after move-out.

"ELISHA is great finding the right people to rent out my house, I was very afraid because I have never did this, and she assured me that the property would be kept up to the standards I left it. So far so good. And the maintenance department was on point. I would recommend. Continue to your great work. It has been a positive business relationship from the start. Keep up the good work."

A. Mayo

"Investment Property Management does a great job with management and communication which is critical for trust owning rental property out of state."

A. Signorelli

"IPM has been fantastic. They have been very responsive to issues at my properties. I moved from another property manager and they were able to jump right in and take over our clients and help me get some needed work on my properties with top notch quality. I would recommend their services hands down. Elisha Harris and Heather Saylor and Kylee Luckabaugh have been especially wonderful to work with."

J. Rehfeldt